Legal Notice - Tender Blender

Terms and Conditions

Legal Identity and Statutory Disclosures

1. Legal Entity Details

These Terms and Conditions are entered into with:

Legal Name: TENDER BLENDER (PTY) LTD
Registration Number: 2025/822373/07
Legal Status: Private Company (Incorporated)
Trading Name: Tender Blender

Tender Blender (Pty) Ltd is a duly incorporated private company in accordance with the laws of the Republic of South Africa and conducts business under the trading name “Tender Blender”.

2. Statutory Disclosure (Electronic Communications and Transactions Act)

In compliance with section 43(1) of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the following information is disclosed to all users, clients, students, and visitors:

Supplier Name: Tender Blender (Pty) Ltd
Legal Status: Private Company (Incorporated)
Registration Number: 2025/822373/07
Trading Name: Tender Blender
Email Address: help@tenderblender.co.za
Telephone Number: 082 523 3839
Physical Address for Service of Legal Documents:
42 Quaggas Rust
7 Spesery Avenue
Quaggafontein
Bloemfontein
Free State
Republic of South Africa

This information is provided to ensure transparency, legal certainty, and compliance with South African electronic commerce legislation.

3. Service of Legal Notices

To the fullest extent permitted by law:

Service of all legal notices, communications, and documents on Tender Blender (Pty) Ltd may validly be effected by email sent to help@tenderblender.co.za.
Any notice sent by email shall be deemed received on the date of successful transmission, unless the sender receives a delivery failure notification.
Tender Blender reserves the right, but is not obliged, to accept physical service at the address listed above unless required by law.

By accessing or using this website and its services, users expressly consent to electronic communication and electronic service of legal notices.

4. Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.

All disputes, claims, or proceedings arising out of or in connection with these Terms, the use of the website, or any services provided by Tender Blender shall be subject to the exclusive jurisdiction of the High Court of South Africa, Free State Division, Bloemfontein, unless Tender Blender elects to institute proceedings in another court of competent jurisdiction.

5. Trading Name Clarification

Any reference to “Tender Blender” in these Terms includes Tender Blender (Pty) Ltd, its website, platforms, courses, digital content, training materials, and related services, unless the context clearly indicates otherwise.

No rights, obligations, representations, or authority shall arise from any name or designation other than those expressly stated in these Terms.

6. Scope of Services and Educational Nature

6.1 Nature of Services Provided

Tender Blender provides a combination of accredited and non-accredited educational and business-support services, including but not limited to:

Online courses and training programmes
Accredited courses offered through recognised accreditation bodies or partners, where expressly stated
Non-accredited courses, workshops, and training programmes
Downloadable digital documents, templates, and learning resources
Educational content relating to tenders, procurement, B-BBEE, compliance, and business operations
Consulting, mentoring, and business support services
Tender alerts, notifications, and informational updates

All services are provided for educational, informational, and business-support purposes only.

6.2 Accredited vs Non-Accredited Courses

Where a course or programme is described as accredited, such accreditation will be expressly stated on the relevant course page or in the applicable course materials, together with the relevant accreditation body or framework.

Where a course, workshop, programme, or training offering is not expressly stated to be accredited, it shall be deemed non-accredited.

Non-accredited courses:

Do not constitute formal qualifications
Do not result in statutory or regulatory recognition
Do not confer professional designations, licences, or legal authority

Completion of any course, whether accredited or non-accredited, does not guarantee employment, tender awards, supplier registration, funding, B-BBEE points, or business success.

6.3 No Professional Advice

Tender Blender does not provide legal, financial, tax, accounting, procurement, regulatory, or compliance advice.

All content, courses, templates, and guidance provided:

Are general in nature
Are not tailored to individual circumstances
Should not be relied upon as a substitute for professional advice

Users are solely responsible for:

Verifying the accuracy and applicability of information to their own circumstances
Obtaining independent professional advice where required

Tender Blender expressly disclaims any liability arising from reliance on its content without appropriate professional consultation.

6.4 No Guarantee of Outcomes

Tender Blender does not guarantee:

Tender success or award outcomes
Acceptance into supplier databases
B-BBEE levels, scores, or points
Regulatory approval or compliance outcomes
Financial results, revenue growth, or profitability
Business sustainability or market success

All outcomes depend on factors beyond Tender Blender’s control, including user actions, third-party decisions, regulatory requirements, market conditions, and compliance accuracy.

6.5 User Responsibility and Application of Content

Users acknowledge and agree that:

They apply all training, information, and materials at their own risk
They are responsible for ensuring compliance with all applicable laws, regulations, and industry standards
Tender Blender is not responsible for errors, omissions, misinterpretation, or incorrect application of content

The use of Tender Blender’s services does not create any duty of care beyond the delivery of educational content.

6.6 No Reliance or Advisory Relationship

Nothing in these Terms or in the provision of services creates:

A professional advisory relationship
A fiduciary relationship
An agency, partnership, or joint venture
An employer-employee relationship

Users expressly agree that they do not rely on Tender Blender as a professional advisor and waive any claims based on alleged reliance.

7. User Eligibility, Legal Capacity and Acceptance of Terms

7.1 Legal Capacity to Contract

By accessing, registering for, purchasing, or using any services, courses, content, or materials provided by Tender Blender, you represent and warrant that:

You are at least 18 years of age, or
You have the legal capacity to enter into a binding contract under South African law, and
You are legally authorised to bind any entity, business, or organisation on whose behalf you are acting.

If you do not meet these requirements, you may not access or use the services.

7.2 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you and Tender Blender (Pty) Ltd.

You are deemed to have accepted these Terms when you:

Access or browse the website
Register an account
Purchase or enrol in a course or programme
Download any digital material or template
Access assessments, tests, or learning content
Use any consulting, mentoring, or support services

If you do not agree to these Terms, you must immediately discontinue use of the website and all services.

7.3 Electronic Contract Formation

These Terms are concluded electronically in accordance with the Electronic Communications and Transactions Act 25 of 2002.

You acknowledge and agree that:

Electronic acceptance constitutes valid and enforceable consent
No physical signature is required for these Terms to be binding
Records of electronic acceptance, access logs, system data, and platform records may be used as evidence of agreement

7.4 Incorporation of Other Policies

These Terms incorporate the following policies by reference, which form part of this agreement:

Refund Policy
Privacy Policy
Copyright and Intellectual Property Policy
Licensed Provider Policy (where applicable)

By accepting these Terms, you also agree to comply with all incorporated policies, as updated from time to time.

7.5 Updates to Terms and Ongoing Acceptance

Tender Blender reserves the right to amend, update, or modify these Terms at any time.

Updated Terms will be published on the website
Continued use of the website or services after publication constitutes acceptance of the revised Terms
It is your responsibility to review the Terms periodically

If you do not agree to updated Terms, you must cease using the services.

7.6 Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

7.7 Survival of Obligations

All provisions which by their nature are intended to survive termination shall survive, including but not limited to:

Intellectual property restrictions
Disclaimers and limitation of liability
Jurisdiction and governing law
Payment and refund obligations

8. Intellectual Property and Copyright Protection

8.1 Ownership of Content

All content made available by Tender Blender, whether on the website, learning platform, or through any service, is the exclusive intellectual property of Tender Blender (Pty) Ltd, unless expressly stated otherwise in writing.

This includes, without limitation:

Course content (accredited and non-accredited)
Training materials, lesson notes, videos, audio recordings, slide decks, and presentations
Templates, forms, checklists, worksheets, and guides
Assessments, quizzes, tests, questions, answers, scoring logic, and evaluation methodologies
Written content, articles, explanations, examples, and instructional materials
Website content, graphics, branding, layout, and design elements
Digital downloads, toolkits, and resource packs

All such content is protected under the Copyright Act 98 of 1978 and other applicable intellectual property laws of the Republic of South Africa.

8.2 Limited Licence for Personal Use

Tender Blender grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use its content solely for your own personal or internal business use, strictly in accordance with these Terms.

This licence does not transfer ownership of any intellectual property rights and may be revoked immediately upon breach of these Terms.

8.3 Prohibited Uses

Unless expressly authorised in writing by Tender Blender, you may not:

Copy, reproduce, duplicate, or replicate any content
Share, distribute, upload, publish, or transmit content to any third party
Sell, resell, license, sublicense, or commercially exploit any content
Modify, adapt, translate, or create derivative works from the content
Use the content to create competing products, courses, training programmes, or services
Use the content in public workshops, seminars, webinars, classes, or presentations
Issue certificates, training, or assessments under the Tender Blender name
Store, extract, analyse, or reverse-engineer assessment questions, answers, or scoring systems
Share login credentials or grant access to unauthorised users

Any unauthorised use constitutes a material breach of these Terms.

8.4 Artificial Intelligence (AI) Training and Automation Prohibition

You may not use any Tender Blender content, in whole or in part, to:

Train, fine-tune, prompt-engineer, or improve any artificial intelligence system
Feed content into machine-learning models, language models, or automation tools
Use content as datasets, examples, prompts, or training material for AI applications

This prohibition applies regardless of whether the AI system is commercial, private, open-source, experimental, or internal.

8.5 Assessments, Tests, and Academic Content Protection

All assessments, tests, quizzes, and evaluation materials are strictly confidential.

You may not:

Copy, record, screenshot, or reproduce assessment questions or answers
Share assessments, scoring criteria, or results with others
Store assessment content in any physical or digital format
Attempt to bypass assessment controls or extract test logic

Tender Blender reserves the right to invalidate results, suspend access, or terminate accounts where assessment integrity is compromised.

8.6 Enforcement and Remedies

Tender Blender reserves the right to:

Suspend or terminate access without refund
Revoke licences granted under these Terms
Claim damages, including direct, indirect, consequential, and reputational harm
Recover legal costs and enforcement expenses on an attorney-and-client scale, where permitted by law
Pursue civil and/or criminal remedies under applicable law

Unauthorised use of Tender Blender content may result in enforcement action under the Copyright Act, Electronic Communications and Transactions Act, and South African common law.

8.7 No Waiver of Rights

Failure by Tender Blender to enforce any intellectual property right at any time shall not be deemed a waiver of such right.

All rights not expressly granted are strictly reserved.

9. Trademark and Brand Protection

9.1 Trademark Ownership

The name “Tender Blender”, together with all associated logos, branding elements, course names, programme names, slogans, taglines, and related identifiers, are trademarks and/or protected brand assets of Tender Blender (Pty) Ltd, whether registered or unregistered.

Nothing in these Terms grants you any right, licence, or interest in Tender Blender’s trademarks, branding, or goodwill, except where expressly authorised in writing by Tender Blender.

9.2 Permitted Brand Use

You may refer to Tender Blender only in a factual, accurate, and non-misleading manner, provided that such reference:

Does not suggest endorsement, partnership, affiliation, or sponsorship
Does not imply accreditation, licensing, or authorisation
Does not misrepresent your relationship with Tender Blender

Any permitted reference must not damage, dilute, tarnish, or otherwise adversely affect the Tender Blender brand or reputation.

9.3 Prohibited Brand Use and Passing-Off

Without prior written authorisation from Tender Blender, you may not:

Use the Tender Blender name, logo, or branding in business names, domain names, social media handles, advertisements, or marketing materials
Impersonate Tender Blender or present yourself as an official representative, trainer, consultant, or partner
Offer training, courses, workshops, or services under the Tender Blender name
Create confusion or a likelihood of confusion regarding affiliation, endorsement, licensing, or accreditation
Engage in passing-off or any conduct likely to mislead or deceive the public

Any unauthorised brand use constitutes a material breach of these Terms and may give rise to immediate legal action.

9.4 Social Media and Online Representation

You may not create, operate, administer, or manage any social media pages, groups, profiles, advertisements, or online content that:

Use or incorporate the Tender Blender name, logo, or branding
Suggest an official, authorised, or endorsed relationship
Replicate, imitate, or closely resemble Tender Blender’s content, branding, or messaging

Tender Blender reserves the right to report unauthorised brand use to platform providers and to seek removal, suspension, or takedown without notice.

9.5 Anti-Impersonation and Misrepresentation

Any attempt to misrepresent yourself as Tender Blender, or to falsely claim association, licensing, accreditation, endorsement, or authorisation, is strictly prohibited.

Tender Blender may take immediate action, including:

Account suspension or termination
Public clarification or corrective statements
Legal enforcement proceedings

to protect its brand, reputation, and goodwill.

9.6 Enforcement and Remedies

Tender Blender reserves the right to:

Demand immediate cessation of unauthorised brand use
Require the removal or destruction of infringing materials
Suspend or terminate access without refund
Pursue claims for damages, including reputational and consequential harm
Recover legal costs and enforcement expenses on an attorney-and-client scale, where permitted by law

Brand misuse may be enforced under trademark law, the law of passing-off, and applicable statutory and common-law provisions.

9.7 Reservation of Rights

All trademark and brand rights, whether registered or unregistered, are expressly reserved.

No failure or delay by Tender Blender to enforce any right shall constitute a waiver of that right.

10. Licensed Provider and Training Restrictions

10.1 Licensed Provider Status

Only Tender Blender (Pty) Ltd may offer, present, teach, facilitate, or deliver training, courses, workshops, assessments, or educational services under the Tender Blender name, brand, or materials, unless a person or entity has been formally appointed in writing as a Licensed Provider.

Licensed Provider status:

Is granted solely by Tender Blender
Must be confirmed by a separate written licence agreement
Is subject to specific terms, conditions, limitations, monitoring, and revocation rights

No implied, verbal, informal, or assumed licence shall be recognised.

10.2 Prohibition on Unauthorised Training and Teaching

Unless expressly authorised in writing by Tender Blender, you may not:

Present Tender Blender content in public or private workshops
Use Tender Blender materials in training sessions, seminars, webinars, or classes
Offer courses, coaching, mentoring, or instruction derived from Tender Blender content
Train third parties using Tender Blender methodologies, templates, or materials
Issue certificates, statements of completion, or proof of training under the Tender Blender name

This prohibition applies regardless of whether training is free or paid, and whether conducted online, hybrid, or in person.

10.3 No Right to Sub-License or Delegate

You may not:

Sub-license Tender Blender content or materials
Delegate training or facilitation rights to any third party
Appoint facilitators, trainers, or instructors using Tender Blender content

Any attempt to do so constitutes unauthorised use and a material breach of these Terms.

10.4 Revocation of Licence and Access

Tender Blender reserves the right, in its sole and absolute discretion, to:

Revoke Licensed Provider status
Suspend or terminate access to content, platforms, or systems
Withdraw permission to use Tender Blender materials or branding

Revocation may occur with immediate effect and without notice where, in Tender Blender’s reasonable opinion:

There is misuse or unauthorised distribution of content or branding
There is reputational, legal, or commercial risk to Tender Blender
There is non-compliance with licence terms or these Terms

Revocation shall not entitle the affected party to any refund, compensation, or damages.

10.5 Penalties and Enforcement

Unauthorised training, teaching, facilitation, or representation using Tender Blender content may result in:

Immediate termination of access
Cancellation of licences or permissions
Legal action for damages, including loss of goodwill and reputational harm
Recovery of legal and enforcement costs on an attorney-and-client scale, where permitted by law

Tender Blender reserves the right to pursue remedies under copyright law, contract law, and the law of passing-off.

10.6 No Employment or Agency Relationship

Licensed Provider status, where granted, does not create:

An employment relationship
A partnership or joint venture
An agency, representative, or fiduciary relationship

Licensed Providers act as independent contractors only, subject exclusively to the terms of their written licence agreement.

10.7 Reservation of Rights

All rights relating to the licensing, training, teaching, facilitation, and presentation of Tender Blender content are expressly reserved.

Any rights not expressly granted in writing are deemed withheld.

11. User Conduct, Assessments and Academic Integrity

11.1 User Conduct Standards

All users agree to use the Tender Blender website, learning platform, courses, and services lawfully, ethically, and in good faith.

You may not:

Engage in abusive, threatening, harassing, discriminatory, or defamatory conduct
Submit false, misleading, or fraudulent information
Interfere with platform functionality, security, or access controls
Attempt to bypass system safeguards, assessments, or access restrictions
Use the platform for unlawful, deceptive, or harmful purposes

Tender Blender reserves the right to take immediate action where user conduct compromises platform integrity, safety, compliance, or the rights of others.

11.2 Assessment Participation and Integrity

Where courses include assessments, tests, quizzes, or evaluations, users agree that:

All assessments must be completed independently
No external assistance, collaboration, or unauthorised materials may be used
Assessment rules, instructions, and time limits must be strictly followed

Any attempt to manipulate, compromise, or undermine assessment integrity constitutes a material breach of these Terms.

11.3 Prohibited Assessment Conduct

You may not:

Copy, photograph, record, screenshot, or reproduce assessment questions or answers
Share assessment content, scoring criteria, or results with third parties
Store, distribute, or publish assessment materials in any format
Attempt to extract or infer scoring logic, answer keys, or system rules
Retake assessments using multiple accounts, identities, or devices
Use automation, artificial intelligence tools, scripts, bots, or third-party assistance to complete assessments

11.4 Finality of Results and No Right to Remark

Unless expressly stated otherwise:

All assessment results and scores are final
Tender Blender is under no obligation to provide remarks, reviews, explanations, or justifications
There is no automatic right to retake assessments

Any discretionary allowance for retakes, feedback, or review does not create a precedent, entitlement, or ongoing right.

11.5 No Certification or Professional Recognition

Unless expressly stated on the relevant course page or materials:

Completion of a course does not result in a formal qualification
No professional designation, licence, or statutory recognition is granted
No entitlement to certification, accreditation, or regulatory recognition is created

Users remain solely responsible for determining whether a course meets their personal, professional, or regulatory requirements.

11.6 Consequences of Misconduct

Tender Blender reserves the right, without refund or compensation, to:

Suspend or terminate user accounts
Invalidate assessment results
Revoke access to courses, services, or platforms
Block future access to the website or learning systems

Where appropriate, Tender Blender may also pursue legal remedies or report misconduct to relevant authorities.

11.7 Record Keeping and Evidence

Users acknowledge and agree that:

System logs, access records, assessment data, device identifiers, and usage analytics may be retained
Such records may be used as conclusive evidence, to the extent permitted by law, in disputes, enforcement actions, audits, or legal proceedings

11.8 No Waiver

Failure by Tender Blender to enforce any provision relating to user conduct or assessments shall not constitute a waiver of its rights.

12. Refund Policy

12.1 General Refund Position

Tender Blender (Pty) Ltd provides access to digital content, online courses (accredited and non-accredited), assessments, downloads, and consulting or support services.

Due to the digital and immediate-access nature of these services, refunds are strictly limited and governed exclusively by the conditions set out below.

By enrolling in a course, purchasing a digital product, or accessing any service, you acknowledge and agree to this Refund Policy in full.

12.2 Refunds Permitted Only Where All Conditions Are Met

A refund will be considered only if all of the following conditions are met:

No assessment, test, or quiz was opened or accessed
No digital download, template, or resource was downloaded
No course content was accessed, viewed, or played
No consulting, mentoring, or support service was accessed, initiated, or scheduled

If any one of the above actions has occurred, no refund will be issued.

12.3 Non-Refundable Items and Services

The following are strictly non-refundable:

Digital products, downloads, templates, and resources
Online courses (accredited and non-accredited) once accessed
Assessments, tests, quizzes, or evaluations once opened
Consulting, mentoring, or advisory services once commenced
Any service partially or fully delivered
Subscription-based, time-based, or licence-based access once activated

This applies regardless of:

Completion status
User satisfaction
Perceived value
Outcome or result achieved

12.4 Accredited and Non-Accredited Courses

Refund eligibility applies equally to accredited and non-accredited courses.

Accreditation status does not affect refund rights.

Users are solely responsible for confirming course suitability, accreditation status, regulatory relevance, and personal requirements before enrolling.

12.5 Proof of Access and System Records

Tender Blender utilises learning management systems, access logs, and digital tracking to record:

Course access and session activity
Content views and playback
Downloads and resource access
Assessment activity and timestamps

These records constitute conclusive proof, to the extent permitted by law, of access and usage for purposes of determining refund eligibility.

12.6 Statutory Rights

Nothing in this Refund Policy limits any non-excludable rights a consumer may have under applicable South African law.

Where statutory cooling-off rights apply, such rights shall apply only to the minimum extent required by law and shall not apply to:

Digital content
Downloads
Assessments
Services already accessed or commenced

as permitted under the Consumer Protection Act 68 of 2008 and related legislation.

12.7 No Chargebacks or Payment Reversals

Unauthorised chargebacks, reversals, or payment disputes initiated in violation of this Refund Policy may result in:

Immediate suspension or termination of access
Permanent account blocking
Recovery of amounts owed
Additional administrative, legal, and payment-processing costs

Tender Blender reserves the right to dispute chargebacks using system records and contractual evidence.

12.8 Refund Processing

Where a refund is approved:

Refunds will be processed using the original payment method
Processing times may vary depending on payment providers and banking institutions
No interest, damages, or additional compensation shall be payable

12.9 No Discretionary Waivers

Any refund granted in exceptional circumstances:

Is made at the sole discretion of Tender Blender
Does not constitute a precedent
Does not create any future entitlement or expectation

13. Disclaimers and Limitation of Liability

13.1 General Disclaimer

All services, courses, content, materials, templates, assessments, and information provided by Tender Blender are supplied on an “as is” and “as available” basis.

While reasonable care is taken to ensure accuracy and relevance, Tender Blender makes no representations or warranties, whether express, implied, or statutory, regarding:

The accuracy, completeness, or correctness of any content
Suitability for any particular purpose
Continuous availability, functionality, or uninterrupted access
Compliance outcomes, approvals, or results

Use of the website, platform, and services is entirely at the user’s own risk.

13.2 No Reliance Disclaimer

Users expressly acknowledge and agree that:

They do not rely on Tender Blender as a professional advisor
No representations, assurances, forecasts, or guarantees are made regarding outcomes
Any decisions, actions, or implementations based on the content are made independently

Tender Blender shall not be liable for any loss, damage, or consequence arising from reliance on its content, services, or materials.

13.3 Exclusion of Indirect and Consequential Loss

To the fullest extent permitted by law, Tender Blender shall not be liable for any:

Indirect, incidental, or consequential losses
Loss of profit, income, business, contracts, or opportunity
Loss of data, goodwill, or reputation
Economic loss or special damages

This exclusion applies whether the claim arises in contract, delict (tort), negligence, breach of statutory duty, or otherwise.

13.4 Limitation of Liability

To the maximum extent permitted under South African law:

Tender Blender’s total aggregate liability to any user for any claim shall be limited to the amount actually paid by the user to Tender Blender for the specific service giving rise to the claim, or
R1,000 (one thousand rand),

whichever is the lesser.

This limitation applies to all claims, whether arising from contract, negligence, misrepresentation, breach of statutory duty, or otherwise.

13.5 Consumer Protection Act Compliance

Nothing in these Terms excludes or limits liability for:

Gross negligence
Intentional misconduct
Any liability that may not lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable legislation

All exclusions, disclaimers, and limitations apply only to the extent permitted by law.

13.6 Third-Party Decisions and Regulatory Bodies

Tender Blender shall not be liable for decisions, actions, or outcomes imposed by third parties, including but not limited to:

Government departments
Regulatory or oversight bodies
Accreditation authorities
SARS, CSD, municipalities, procurement entities, or tender adjudicators
Funding bodies or external decision-makers

Such decisions are outside Tender Blender’s control.

13.7 Security and Technology Disclaimer

Tender Blender does not warrant that:

The website, platforms, or systems will be error-free, uninterrupted, and/or virus-free
Data transmissions will be secure and/or uninterrupted
Technical failures or system downtime will not occur

Users are responsible for implementing appropriate security, backup, and protection measures on their own devices and systems.

13.8 Indemnity

Users agree to indemnify, defend, and hold harmless Tender Blender against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Misuse of the website or services
Breach of these Terms
Unlawful, negligent, or fraudulent conduct
Infringement of third-party rights

This indemnity survives termination of access or use.

13.9 Survival of Disclaimers

All disclaimers, exclusions, limitations of liability, and indemnities contained in this section shall survive termination, completion of courses, or cessation of services.

14. Third-Party Platforms and Force Majeure

14.1 Use of Third-Party Platforms and Services

Tender Blender utilises third-party platforms, software, systems, and service providers to deliver its services. These may include, without limitation:

Learning management systems (LMS)
Website hosting and infrastructure providers
Payment gateways and financial processors
Email, messaging, and notification services
Analytics, tracking, monitoring, and security tools

Tender Blender does not own, control, or manage these third-party platforms and is not responsible for their performance, availability, reliability, functionality, or security.

14.2 No Liability for Third-Party Failures

Tender Blender shall not be liable for any loss, damage, delay, or interruption arising from:

Downtime, outages, or technical failures of third-party platforms
Payment processing delays, reversals, or failures
Data transmission issues, latency, or system incompatibilities
Service disruptions caused by third-party providers

Users acknowledge that access to services may be dependent on factors outside Tender Blender’s control.

14.3 No Warranty of Continuous Availability

Tender Blender does not warrant uninterrupted, continuous, or error-free access to its website, courses, platforms, or services.

Access may be suspended, limited, or restricted for reasons including, but not limited to:

Maintenance, upgrades, or system improvements
Security incidents or risk mitigation measures
Third-party service interruptions or failures

No refunds, credits, or compensation shall be payable for such interruptions, to the extent permitted by law.

14.4 Force Majeure Events

Tender Blender shall not be liable for any failure or delay in the performance of its obligations where such failure or delay arises from events beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events include, without limitation:

Power outages, load shedding, Eskom failures, or utility disruptions
Internet, data centre, or telecommunications outages
Acts of government, regulatory changes, directives, or system shutdowns
Pandemics, epidemics, or public health emergencies
Civil unrest, strikes, riots, or labour disputes
Natural disasters, floods, fires, or extreme weather conditions
Cyberattacks, hacking incidents, or security breaches not caused by gross negligence

14.5 Effect of Force Majeure

Where a Force Majeure Event occurs:

Tender Blender’s obligations shall be suspended for the duration of the event
No breach of these Terms shall be deemed to have occurred
Users shall not be entitled to refunds, damages, or compensation

Tender Blender will use reasonable efforts to restore services where practicable.

14.6 Reservation of Rights

Tender Blender reserves the right to modify, replace, suspend, or discontinue any third-party platform or service provider at its discretion, without liability, provided that such changes are made in good faith to support service delivery.

15. Legislative, Regulatory and SARS Change Management

15.1 Evolving Legal and Regulatory Environment

Users acknowledge that the legal, regulatory, and compliance environment governing business, procurement, taxation, tenders, B-BBEE, labour, and related matters in South Africa is subject to frequent and ongoing change.

Tender Blender provides educational content based on laws, regulations, policies, and practices as they exist at the time of content creation.

15.2 No Immediate Obligation to Update Content

Tender Blender is not obliged to immediately update course content, training materials, templates, examples, or resources following:

Legislative amendments
Regulatory changes
Policy updates
Practice directives, guidance notes, or interpretive changes

This includes, without limitation, changes issued by SARS, government departments, regulatory authorities, municipalities, procurement bodies, or accreditation institutions.

15.3 Two-Year Grace Period for Updates

To the fullest extent permitted by law, Tender Blender shall be entitled to a grace period of up to two (2) years from the effective date of any legislative, regulatory, administrative, or policy change to:

Review such changes
Update course content and materials
Amend templates, examples, and educational guidance
Update internal policies and documentation

During this grace period:

Existing content remains valid for educational purposes
No liability shall arise from content that has not yet been updated

15.4 SARS Policy Changes

Users expressly acknowledge that:

SARS policies, interpretations, administrative practices, and systems may change without notice
Such changes may affect tax treatment, procedural requirements, compliance steps, or system availability

Tender Blender shall not be liable for:

Changes in SARS requirements or interpretations
SARS system outages, delays, or administrative failures
Reinterpretation or retrospective application of tax or compliance rules

All SARS-related changes fall fully within the two-year grace period described above.

15.5 No Retroactive Liability

Tender Blender shall not be held liable for:

Actions taken by users based on content that was accurate at the time of publication
Subsequent legislative, regulatory, or policy changes applied retroactively by third parties

Users remain responsible for verifying current legal and regulatory requirements before implementation or reliance.

15.6 Educational Context of Legal and Regulatory Content

All references to laws, regulations, policies, frameworks, or compliance obligations within Tender Blender’s services are provided:

For educational and informational purposes only
Without representation that such content is complete, exhaustive, or current
Without assumption of responsibility for regulatory interpretation or application

Tender Blender does not provide legal, tax, or regulatory advice.

15.7 Reservation of Rights

Tender Blender reserves the right, but not the obligation, to:

Update content at its discretion
Withdraw, archive, or replace outdated materials
Introduce revised, updated, or supplementary courses

Such updates do not create an obligation to revise or reissue previously delivered content.

15.8 Survival

This section shall survive termination, completion of courses, or cessation of services.

Privacy Policy

Privacy, POPIA and Data Governance

16.1 Commitment to Privacy

Tender Blender (Pty) Ltd is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how personal information is lawfully collected, processed, stored, shared, and protected.

16.2 Personal Information Collected

Tender Blender may collect and process the following categories of personal information:

Full names and surnames
Email addresses
Telephone numbers
Account registration and authentication details
Course enrolment, participation, and progress data
Assessment results and learning activity records
Payment, billing, and transaction records
Communications, enquiries, and support correspondence

Tender Blender does not require users to submit identity documents, compliance documentation, or regulatory filings to access training, unless expressly stated for a specific service.

16.3 Purpose of Collection and Processing

Personal information is collected and processed for the following lawful purposes:

Account creation, authentication, and management
Course enrolment, access, delivery, and administration
Assessment administration, scoring, and record keeping
Customer support, communications, and service delivery
Billing, payment processing, refunds, and reconciliation
Legal, regulatory, and contractual compliance
Platform security, fraud prevention, and risk management

Personal information will not be processed for purposes incompatible with those listed above.

16.4 Voluntary Submission of Documents

Where users voluntarily submit documents, information, or materials during consulting, mentoring, or support engagements:

Such submission is entirely voluntary
Tender Blender does not assume responsibility for the accuracy, completeness, or legality of such documents
Users remain responsible for safeguarding original records

Tender Blender is not required to retain submitted documents beyond the purpose for which they were provided, unless legally required.

16.5 Data Storage and Security Measures

Tender Blender implements reasonable technical and organisational safeguards to protect personal information against:

Loss or destruction
Unauthorised access
Unlawful processing
Accidental disclosure or misuse

Personal information may be stored on secure third-party platforms, including learning management systems, hosting providers, and payment processors, subject to appropriate contractual and security safeguards.

16.6 Third-Party Service Providers

Tender Blender may share personal information with trusted third-party service providers strictly for purposes necessary to deliver services, including:

Hosting and infrastructure providers
Learning management systems
Payment processors and financial service providers
Email and communication platforms

All such service providers are required to maintain appropriate data protection and confidentiality standards.

Tender Blender does not sell, rent, or trade personal information.

16.7 Retention of Information

Personal information is retained only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected
Comply with legal, accounting, tax, or regulatory obligations
Resolve disputes or enforce agreements

Once no longer required, personal information is securely deleted, anonymised, or de-identified, in accordance with POPIA principles.

16.8 Data Subject Rights

In terms of POPIA, data subjects have the right to:

Request access to their personal information
Request correction, deletion, or updating of inaccurate or outdated information
Object to the processing of personal information on reasonable grounds
Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted via email to help@tenderblender.co.za.

16.9 Cross-Border Data Transfers

Where personal information is processed or stored outside the Republic of South Africa, Tender Blender ensures that such transfers are subject to appropriate safeguards and lawful processing conditions, as required under POPIA.

16.10 Cookies and Tracking Technologies

Tender Blender may use cookies and similar technologies to:

Enable website and platform functionality
Analyse usage patterns and performance
Enhance user experience and security

Users may manage or disable cookies through their browser settings. Disabling cookies may affect certain website features or functionality.

16.11 Incorporation into Terms and Conditions

This Privacy Policy forms part of, and is incorporated by reference into, the Terms and Conditions of Tender Blender.

Use of the website, platform, or services constitutes acceptance of this Privacy Policy.

16.12 Changes to this Privacy Policy

Tender Blender reserves the right to update or amend this Privacy Policy from time to time.

Revised versions will be published on the website and shall become effective upon publication, unless otherwise stated.

16.13 Contact Information

For privacy-related enquiries, data requests, or complaints, contact:

Email: help@tenderblender.co.za
Company: Tender Blender (Pty) Ltd